Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
The Role: As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.
Starting pay: $17.75/hr + $1 for Spanish speaking agents
Training start date: February 10th
Essential Functions/Responsibilities:
- Answer calls/emails from internal Vivint employees
- Troubleshoot sales tools/apps (No experience needed with tools prior to training)
- Answer questions regarding standard sales processes at Vivint
- Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary
Required Skills:
- Proficient communication skills (verbal and written)
- Friendly disposition – White glove customer service
- Excellent problem-solving skills to determine the best plan of action
- Must be able to multi-task while using different internal programs
- Ability to adapt to system/process changes quickly while retaining new information
- Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
- Knowledge of Salesforce is preferred, but not necessarily required.
Minimum Requirements:
- Must be at least 18 years of age
- Ability to pass a background check
- Be able to type a minimum of 35 wpm
- Must be able to work 2 Saturdays per month
- If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write up (behavioral, attendance, etc.)
- Been in current position minimum of 90 days.
Required Working Conditions:
- Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.
- Have a quiet and private location from which to work
- Must be able to provide your own equipment. This entails:
- A computer (laptop or desktop) no older than 5-7 years
- (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
- Computer must run Windows 10 or higher
- Computer must have at least 8 GB RAM, 16 GB recommended
- Computer must have a webcam.
- A USB wired headset equipped with a microphone.
- Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
- Must have a wired internet connection
- A second monitor is strongly recommended if a laptop is being used
- An external mouse (if using a laptop)
Learn about the Vivint Culture and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
