The purpose of the position is to supervise staff and oversee and manage the operations of Social Services under the direction of the Department Deputy Director. The position is responsible for staff supervision, training, planning, compliance with federal, state, and City regulations, budget, policy and procedures, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

TYPICAL TASKS

• Supervises staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
• Plans, manages, and oversees daily operations of Social Services under the direction of the Department Deputy Director; provides consultation and guidance for supervisory staff for difficult situations or issues as required.
• Ensures compliance by Social Services with federal, State, and City regulations governing public assistance, individual and family services, and employment services programs.
• Oversees, reviews, and approves expenditures for area of responsibility; provides fiscal data for preparation of the annual budgets.
• Oversees the Fraud Team and evaluates program performance for area of responsibility
• Assists with development and implementation of policy and procedures for area of responsibility; ensures compliance with same by staff.
• Investigates customer complaints; takes corrective action as required.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Researches and responds to requests for information from community organizations, colleges/universities, and state and local officials.
• Coordinates staff requests to attend City training classes to ensure equal access to classes, and to enhance staff knowledge, skills, and abilities.
• Coordinates state site audits and agency preparation
• Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
• Attends or conducts staff, task force, committee, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits.
Please browse our Benefits Brochure for a full list of benefits and employee perks.PDN-9d95faa7-e17a-4587-b7a6-20b021c4869c