We are looking to hire a Retail Quality Coordinator at Renewal by Andersen (National Window and Door Company).

Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Retail Quality Coordinators utilize sharp assessment skills to determine root cause on manufacturing fall downs, communicate by phone and email with retail offices, and manually enter complex/escalated reorders. Strong candidates would thrive in a fast - paced work environment, apply critical thinking on the fly, and enjoy building relationships. Work from home flexibility with in-office commitment on Tuesday or Wednesday. 

PRIMARY RESPONSIBILITIES:

• Assesses, approves, and processes reorders. Communicates with retail when coverage is denied.
• Uses written and verbal communication skills to respond to customer inquiries.
• Uploads pictures and ensures defects are coded correctly
• Assists retail with expediting basic escalated reorders utilizing knowledge of lead times, logistics and supply chain capabilities.
• Investigates multiple fall downs for retail. Takes steps to prevent repeat failures.
• Coaches retail on product failure modes, warranty coverage, policies, and procedures.

QUALIFICATIONS:

• High school diploma or equivalent plus 2 years' work experience.
• Ability to understand product including failure modes. Ability to understand technical product specifications.
• Problem Solving/Opportunity Identification.
• Ability to quickly assess situations and respond quickly.
• Basic computer skills including MS Office and proficient typing abilities.


CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing* Medical, dental, prescription, vision coverage* Tax-advantaged accounts for healthcare expenses* Life Insurance* Paid Time Off, Paid Holidays* Paid Maternity Leave & Paid Parental Leave* Dependent Care Flexible Spending Account* Career Growth Planning & Nationwide Career Opportunities
We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.
In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
Posting City: Cottage Grove, MNPDN-9e6d5222-9f95-4e23-89d4-168b525d4980