Job Description
Who We Are:
At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Start Date: January 6th
Training: Paid, Mandatory In-person Training Monday - Friday 2pm-7:30pm
- Full time shift after training
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $17.75/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
Deescalate customers and find resolutions for complex issues
Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
Sales and communication skills (or a desire to learn these skills)
Strategic minded, Self-Motivated, and consistently excellent
De-escalation skills
Passion for providing quality customer service
Verbal and written communication skills
Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
Well-versed in smart home technology and the products that we offer
Minimum Requirements:
Must be able to reliably commute to our Logan, UT office
Must be at least 18 years old
Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Why You’ll Love Working Here:
FREE daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
Part-time and Full-time options
No Weekends
Flexible scheduling – must be able to commit to your schedule for the first 90 days
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
Casual dress code
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
