Oklahoma City Sales Office
The Director of Revenue Management is responsible for maximizing overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies in large hotels. Out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits. Manage and oversee revenue management analytic functions to produce reporting that supports and evaluates hotel business strategies. Lead total hotel revenue management initiatives to include Function Space, Events, Outlets, Spa and Activities, where applicable. Provide guidance and support sales and marketing initiatives that are targeted to meet the needs of the hotel. Produce accurate revenue forecasts that help set hotel goals and outgrow the competition. Display leadership qualities that mentor, develop, and guide hotel team members such as revenue analysts and managers.
Position Responsibilities / Essential Functions:
- Oversee and guide the hotel revenue management team to formulate transient and group inventory restrictions and pricing strategies toward the goal of increasing market share and maximizing revenues for the hotel.
- Lead revenue maximization and pricing initiatives for all revenue-generating departments in the hotel.
- Develop coordinated tactics to impact multiple revenue streams to increase profits.
- Implement hotel sales strategy and pricing recommendations across all channels, Hyatt revenue systems and market segments.
- Analyze results of strategies and tactics deployed on a monthly basis. Provide all communication necessary to hotels teams, regional teams and ownership groups.
- Responsible for executing Hyatt corporate revenue management initiatives, and maintaining the standards outlined in the North America Revenue Management Standards and Procedures manual.
- Manage the relationship with each of the four major OTA market managers to ensure that the hotel is maximizing revenue and marketing exposure from each of our top partners.
- Create the revenue forecasting process for the hotel to ensure that the accuracy of each forecast falls within Hyatt standards. This includes the 11-day, Monthly and Annual forecast as needed. Prepare the Annual Budget for the hotel with the hotel Director of Sales to develop and implement group pricing and inventory strategies for the entire group booking cycle.
- Develop pricing strategy for the business/leisure travel sales team based on demand projections and competitive shops. ·
- Partner with the Director of Sales to ensure that hotel strategy is implemented on an account-by-account basis.
- Partner with the hotel's Director of Sales/Marketing to develop and implement the hotel SEO/SEM goals in conjunction with TIG/Milestone.
- Focus the teams on tactics that produce the highest revenue and return on investment.
- Facilitate and lead weekly hotel Sales Strategy meetings in accordance with Hyatt Revenue Management standards to include representation from all revenue-generating departments.
- Facilitate Daily Business Review meetings in accordance with Hyatt Revenue Management standards.
- Effectively manage and maintain Hyatt revenue management systems including PRIO, Reserve, Opera, Envision and Passkey in accordance with Hyatt Revenue Management Standards.
- Coordinate with the front office team to maximize revenue from the following programs; Front Desk up-sell programs, sell-out management effectiveness, and premium room type efficiency.
- Work closely with the Convention Services Team/Space Manager to ensure that hotel meeting space is properly utilized to maximize room rental and food and beverage revenue potential.
- Represent the hotel by participating in and/or conducting industry functions in the area.
- Develop working relationships with managers in the Group Sales, Catering Sales, and Convention Service staff, providing consultation on strategies for booking optimal group and catering business.
Qualifications
Education, Certification & Licenses:
- High School Diploma or equivalent required.
- Bachelor’s Degree required.
Experience:
- Minimum of 2 years experience preferred as Revenue Manager in hotel revenue management
organization.
- Minimum of 1 year preferred leading others in a dynamic team environment.
- Minimum of 3 years experience preferred with Excel and related data management systems.
Computer Skills:
- Technically skilled in managing all systems related to Revenue Management. These include but are not limited to Hotel Industry Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, Passkey and Cognos or another form of business intelligence tool.
- Intermediate or Expert skill level in the use of the Microsoft Office suite of applications such as Excel, Word, Access, PowerPoint and Outlook
Work Conditions, Physical and Sensory Requirements:
- Most work tasks are performed indoors.
- Must be able to sit at a desk for up to 6 hours per day, and walking and standing are required for the remainder of the work day.
- Must be able to lift up to 20 pounds on an occasional basis.
- Requires grasping, writing, standing, sitting, walking, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10 key-adding machines, telephones and other office equipment as needed.
Additional Information:
- Requires understanding and analysis of financial statements.
- Ability to develop and deliver training materials.
- Ability to develop and deliver effective presentations.
- Ability to manage group and interpersonal conflict situations effectively.
