As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

IVA Business Systems Analyst

Location: Braintree, MA or Kansas City, MO | Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

A business systems analyst (BSA) uses information technology to improve business processes and bridge the gap between business needs and technical solutions.

• Ensuring compliance: BSAs ensure compliance with regulatory standards and best practices.
• Maintaining documentation: BSAs maintain documentation and provide regular reports to stakeholders.

• Preparing technical reports: BSAs prepare technical reports by collecting, analyzing, and summarizing information and trends.

• Analyzing business needs: BSAs evaluate business requirements and needs across departments to identify areas for improvement.

• Designing systems: BSAs design systems to implement changes and improve business processes.
• Providing recommendations: BSAs recommend new or enhanced systems, software, upgrades, and modifications.
• Managing projects: BSAs lead development projects, manage resources, and monitor project progress.
• Managing Agile Development process: Plan, review and manage agile development sprints

What You Will Bring:

• Bachelor’s degree and 5 years of work-related experience.
• Experience with Contact Center and/or IVR software preferred.
• A passion for continuous learning as well as the ability to learn quickly and apply new skills.
• Flexibility/Ability to be proactive, possesses good problem-solving skills and the capability to find solutions and the ability to successfully meet deadlines.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.