Job Summary
This role involves managing patient medical record request by verifying patient information, obtaining necessary authorizations in compliance with HIPAA, and maintaining detailed logs of request. Additionally, the position involves collaborating with internal and external teams, prioritizing urgent request and ensuring adherence to deadlines.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Initiating patient medical record request based on patient demographics and authorization forms.
- Carefully verify patient identities by checking names, date of birth, insurance details, and other relevant information to ensure accurate record retrieval.
- Obtain proper authorizations adhering to HIPAA regulations.
- Maintain a detailed log of all record request, including date, provider contacted, status updates and expected delivery.
- Actively follow up with healthcare providers to ensure timely receipt of medical records, addressing any delays or issues.
- Accurately enter medical records into the electronic health system, properly indexing and organizing documents bases on established protocols.
- Prioritize urgent request and ensure timely completion of record retrieval tasks to meet deadlines.
Required Qualifications*
- High School Diploma or GED.
- 2-3 years of experience
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Proficiency in medical terminology
- Knowledge of HIPAA regulations and patient privacy laws
- Ability to manage multiple tasks and prioritize effectively
Desired Qualifications*
- Experience working within a large, complex healthcare setting.
- Familiarity with UMHS electronic medical record systems.
- Knowledge of University policies and procedures.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
