Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Job Title: People & Culture Experience Coordinator

Location: Remote (U.S.)

Company: Wilbur-Ellis

Job Description

Wilbur-Ellis is seeking a detail-oriented and service-driven People & Culture Experience Coordinator to support employees across the organization. This role manages the People & Culture (P&C) ticketing system and provides timely assistance with P&C functions, including benefits, payroll, performance management, and other employee inquiries. As a key point of contact for employees, this role ensures a seamless experience by delivering accurate information and directing inquiries to the appropriate P&C teams when needed.

Key Duties:

• P&C Ticketing System Management: Oversee and manage the P&C ticketing system, ensuring employee inquiries related to benefits, payroll, performance, and other P&C functions are addressed promptly and effectively.

• Employee Support: Provide first-line support by responding to P&C-related questions, offering guidance on policies and procedures, and escalating complex issues to the appropriate teams.

• Benefits Administration: Assist with employee benefits-related inquiries, enrollments, changes, and terminations. Act as a liaison between employees and benefits providers to resolve issues.

• Payroll Assistance: Partner with the payroll team to ensure employees receive accurate and timely pay, including addressing and resolving payroll and tax discrepancies and assisting with employee timekeeping.

• Support for Other P&C Areas: Provides administrative support and proactively creates employee resources to support various P&C functions such as talent management, learning and development, recruiting, employee relations, employee recognition, and compensation.

• Onboarding & Offboarding Support: Help facilitate smooth transitions for new hires and exiting employees, including documentation, employment verifications, and system updates.

• Process Improvement: Identify opportunities to proactively enhance the employee experience through process efficiencies and improved P&C support.

• Employee Self-Service Assistance: To improve the employee experience, create job aids, knowledge base articles, communications, and updates to internal and external websites to assist with employee self-service options.

• Administrative Support for P&C Department: Assist with various administrative tasks for the P&C department, including employee communications, invoicing, maintaining personnel files, and record requests.

Qualifications

Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
Experience: Minimum of 2 years in an HR/P&C support role, employee services, or related administrative function.
Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and experience with HRIS or ticketing systems.
- Ability to handle sensitive information with confidentiality and professionalism.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

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