At Capital One, we're on a mission to Change Banking for Good. All across the company, technology is powering breakout innovation, scalable risk management, increased efficiency, and award winning products, and our passionate and committed associates are at the heart of all of it.
Our Premium Products and Experiences (PPX) business drives the strategy behind spectacularly rewarding and seamless experiences for our premium customers, including the award winning Venture X credit card, Capital One Travel, and our airport lounges. The goals of the PPX business are to accelerate growth, create a sustainable advantage in the market, and unleash new possibilities in the future for all Capital One Card customers.
We're looking for a go-getter interested in taking on a wide range of responsibilities supporting our high-performing Risk Advisory team. In this fast-paced, multi-faceted role, you'll champion well-managed process excellence through execution of risk assessment activities, influencing and improving controls, and monitoring the enterprise and division risk ecosystems for impacts, trends, and opportunities to ensure PPX delivers on its promises to customers. If you are a natural problem solver with a passion for organization and an intrinsic drive to own the outcome and "get it done," we need you!
In this role, you will:
Partner with Risk Advisors and business SMEs to support design, identification, implementation, and documentation of controls to mitigate operational risks and ensure adherence to internal and external requirements across a matrixed business ecosystem
Support execution of risk assessments, controls testing, process documentation , reporting, etc. Manage all quality assurance and quality control review follow up related to risk assessments and control testing results
Manage risk and control documentation & approval activities; ensure risk and control records remain adherent to all enterprise standards and requirements by monitoring process health and exception reports
Liaison with our central Controls Advisory Testing team and business control Subject Matter Experts to ensure timely execution of annual controls testing
Participate in risk forums and champion best practices across the PPX Risk Advisory team to drive efficiency and consistency in our risk management approach
Analyze and synthesize data and reporting to proactively identify risks and trends and provide valuable insights that support decision-making
Execute complex projects and provide support to PPX risk and business areas as needed in areas such as audit management, exam management, and complaints management
Qualities of a successful candidate:
Communicative and Influential: You communicate clearly and concisely in all formats, including complex concepts and delivery of tough messages. You adjust your communication to your audience and are comfortable with presenting to executive leadership.
Action-Oriented and Results-Driven: You have a bias for action, a willingness to try new things, and are comfortable exercising your judgment. You're organized, able to juggle multiple deliverables, and prioritize like a pro to deliver quality results - especially in a fast-paced, dynamic environment with frequently shifting priorities.
Curious and Analytical: You ask why, challenge the status quo, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the data and signals to drive optimized solutions that are grounded in evidence.
Up for a Challenge and Fungible: Big, undefined, unfamiliar, and complex problems will be exciting for you as you navigate the business, tech, and risk eco-systems. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
Collaborative and Team-Oriented: You proactively seek to build strong, positive relationships with key stakeholders at all levels to manage, inform, and influence outcomes. You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in operations, risk management, compliance, or audit
At least 2 years of experience in process management, project management, or relationship management
Preferred Qualifications:
Bachelor's Degree
3+ year experience identifying and documenting operational controls for digital customer experiences
3+ year experience using spreadsheets to analyze data and drive reporting
3+ year experience using Fuse or other Governance, Risk, and Compliance software tools
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
