Social Media and Communications Coordinator

Education Insights Center

REQUISITION #604432087

University Enterprises, Inc. (UEI) at Sacramento State is seeking a Social Media and Communications Coordinator for the Education Insights Center (EdInsights). EdInsights is a self-supporting unit of California State University, Sacramento. Established in 2001 as the Institute for Higher Education Leadership & Policy and renamed in 2015, EdInsights is committed to research, evaluation, and capacity building related to practice and policy with the goal of continually improving student success (defined as student learning, engagement, progression, and completion). The work of the Center focuses on creating equitable opportunities and outcomes for California’s diverse student population as students navigate into and through our systems of higher education in California, with a focus on California community colleges and four-year public universities. The Center houses dedicated staff with diverse expertise across a spectrum of applied policy research and analysis, evaluation, capacity building, writing, and communications.  The efforts are proudly partnered with experts, leaders, and practitioners from education, philanthropic organizations, and government. Through a collaborative approach, the work has resulted in:  ongoing improvement and evaluation of community college professional development, improved implementation of community college pathways, research that pivotally informed the ongoing development of California’s statewide data system, improved quality of education programs and policies, enhanced decision-making focused on equitable student success, and increased cross-system connections that lead to more inclusive and collaborative policymaking and implementation. The Center’s efforts seek to understand and address the institutional and systemic barriers students experience in their educational trajectories, with a focus on students of color, students experiencing poverty, and students who are first in their families to attend college. EdInsights is committed to transforming our education systems and providing our diverse student population with what they need to thrive and succeed.

RATE OF PAY:  $24.10 - $36.15 per hour

BENEFITS: UEI offers an excellent benefits package that includes:

• UEI contribution to a TIAA retirement plan after one year of service
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays – 14 paid holidays per year including paid time off the week between Christmas Day and New Year’s Day as the CSUS campus is closed
• Excellent medical benefits – 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage
• Educational Assistance Program for employees and/or dependents
• View a comprehensive list of all of the benefits at https://www.enterprises.csus.edu/wp-content/uploads/UEI_Benefits-At-A-Glance-Brochure_Projects.pdf

FILING DEADLINE:  This position closes to new applicants on February 3, 2025. Your application will be reviewed after this date.

APPLY ONLINE:  To be considered, all applicants must apply through the UEI website at https://secure6.saashr.com/ta/6158859.careers?ShowJob=604432087. Applicants who apply outside of this link will not be considered.

CONDITIONS OF EMPLOYMENT: This position is a full-time, non-exempt (eligible for overtime pay), benefited position, with a defined contribution retirement plan through TIAA. (The position is not covered under the California Public Employees’ Retirement System.) Continued employment in this position is dependent upon funding and the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee, can, at any time, terminate the employment relationship at will, with or without cause. Program continuation is contingent upon funding.

The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa). 

It is strongly recommended that all University Enterprises, Inc. employees follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

MINIMUM QUALIFICATIONS

1. Bachelor's Degree in Communications, English, Public Relations or related field, or equivalent combination of education and/or work experience.
2. Experience managing social media accounts on one or more platforms.
3. Ability to effectively communicate on social media, including drafting a social media plan and postings, and proofreading content.
4. Excellent written and verbal communication skills, interpersonal skills, and skills to effectively function as part of a team.
5. Demonstrated experience using WordPress or another website management system.
6. Demonstrated experience using word processing, spreadsheets, and email software such as the programs in the Microsoft Office Suite.
7. Excellent attention to detail and strong organizational skills.
8. Strong work ethic and ability to take initiative when needed.
9. Ability to maintain productivity independently and work autonomously.
10. Demonstrated ability to effectively manage multiple tasks simultaneously while ensuring accuracy and accountability.
11. Must pass a background check, which may include fingerprinting. Must continue to meet the established standards.

PREFERRED QUALIFICATIONS

1. 1-2 years of professional experience in public relations, brand management, organizational communications, storytelling, strategic messaging, and/or audience engagement.
2. Experience with the following software: Adobe Creative Suite (Photoshop and InDesign), Canva, WordPress, or SquareSpace.
3. Demonstrated experience building social media plans, managing a content calendar, and proof-reading content.
4. Experience drafting press releases and other communications collateral.
5. Familiarity with disproportionate educational impacts for traditionally underserved communities.

PHYSICAL REQUIREMENTS

With or without a reasonable accommodation: Sit for extended periods; frequently stand and walk; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copiers, printers, scanners, and fax machines.

WORKING CONDITIONS

Work is performed in a remote environment; continuous contact with staff, students, campus community, the public, and other agencies.

DUTIES AND RESPONSIBILITIES

The Social Media and Communications Coordinator will provide direct assistance to the Communications Manager. Under supervision, the Coordinator will support the management of communications functions in the following areas: content, webpage and social media management, graphic design on Canva, and administrative duties. The Coordinator carries out the following tasks: managing media, compiling research, updating the organization’s three websites, and managing contact lists ensuring accurate record-keeping, and scheduling meetings. This position reports directly to the Communications Manager and may receive work direction from the Associate and Executive Directors. Collaborates with other communication staff.

The specific duties and responsibilities are as follows:

1. Coordinates social media and website management across the organization, including statewide initiative channels of the CSU Student Success Network and the California Education Policy Fellowship Program. Supports updating and maintaining the organization’s three websites. Under supervision schedules, drafts, and uploads content to various platforms such as Twitter/X, Facebook, LinkedIn, and the organization’s three websites, including during live events.
2. Monitors social media analytics and activity for three brands across various social media platforms. Under supervision, provides audience engagement, replies to direct messages, and refreshes digital media.
3. Supports identifying quotes for publication within audio and video recordings of events and interviews, noting timestamp for Communications Manager review. Organizes and saves final media files.
4. Organizes and develops communications material and content for review by the Communications Manager, following relevant style guides when drafting post and posting content once the Communications Manager approves it.
5. Coordinates updates to the center’s style guides. Supports editorial and post-production processes for written publications.
6. Selects, reads, and summarizes higher education news articles/reports for staff communications updates. Updates and organizes contact lists in Constant Contact.
7. Attends events and coordinates the setup of swag and other event materials, as needed.
8. Supports outreach to communications vendors for webpage troubleshooting issues, as needed.
9. Schedules meetings. Takes meeting notes and uses them to draft new communications collateral or update existing collateral.
10. Performs other duties as assigned to ensure the success of the center and its mission.

Note:  This position vacancy is with University Enterprises Inc., an auxiliary organization of California State University, Sacramento.  This is not a University position; the incumbent will be an employee of University Enterprises. University Enterprises operates commercial enterprises on the California State University, Sacramento campus; it is responsible for grant and contract management and fiscal services for University research and sponsored programs and provides fiscal services to University related agencies and activities.  University Enterprises is a non-profit corporation governed by a board of directors in conformance with the appropriate State of California codes and policy directives of the Board of Trustees and the campus administration.

University Enterprises is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of University Enterprises that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, placement, and promotions will be on a basis of qualifications of the individual for the position being filled, regardless of race, color, religion, ancestry, national origin, age (over 40 years), sex, sexual orientation, marital status, medical condition (diagnosis or history of cancer)*, citizenship, veteran status, or physical or mental disability.  Any persons who feel that they have been discriminated against in connection with an application for employment should contact University Enterprises' Director of Human Resources at (916) 278-7003. *As defined in Section 12926(F), Government Code 12990.

***AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER***

In compliance with the Jeanne Clery Disclosure of Campus Security Police and Campus Crime Statistics Act, California State University, Sacramento has made crime reporting statistics available on-line at www.csus.edu/police/cleryact.htm. Print copies are available in the CSUS library and by request from the CSUS Office of Public Safety and the Office of the Vice President for Student Affairs.