Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

The Role:

SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold.

What you will be working on:

You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers.

Who you will work with:

You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions.

Job responsibilities:

Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service
Regular follow-up on issues if not resolved in one interaction
Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary.

Required skills:

Proficient communication skills (verbal and written)
Friendly disposition - White glove customer service
Excellent problem-solving skills to determine the best plan of action
Must be able to multitask while using different internal programs
Ability to adapt to system/process changes quickly while retaining new information
Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
Knowledge of Salesforce is preferred, but not necessarily required.
Minimum qualifications:
High School Graduate, GED, or equivalent
Must be at least 18 years of age
Ability to pass a background check
Be able to type a minimum of 35 wpm

If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)

Been in current position minimum of 90 days.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.