The Director of User Experience Design will lead the creation of innovative digital products that impact millions of customers across web and mobile platforms. This role requires a dynamic leader with strong expertise in design, communication, and people management. The ideal candidate will have a deep customer obsession, extensive experience in product design, and a proven track record of leading cross-functional teams. A strong background in financial services and exposure to systems design and technology is essential.
Location: This role is hybrid. The candidate should be located within a commutable distance to one of the offices in NYC, Baltimore, MD, Charlotte, NC, Wilmington, DE, or Irving, TX.
Director of User Experience Design Responsibilities:
- Lead and mentor cross-functional teams to deliver user-centered, high-quality designs.
- Collaborate closely with marketing and communications teams to acquire customer relationships and improve business processes.
- Shape cohesive user journeys across a product family, guiding the design team in developing rapid visual concepts and high-fidelity designs.
- Promote iteration and innovation as key tools for developing impactful, customer-centered solutions.
- Set and maintain a high standard of excellence for user-centered design, championing the design system for consistency and scalability.
- Work cross-functionally with Product, Design, Engineering, UX Research, and other teams to implement best-in-class processes.
- Cultivate a culture of connection and belonging through team celebrations, craft showcases, and all-hands meetings.
- Manage account management and growth, supporting mobile-first design.
- Engage in prototyping, storytelling, and presenting a strong executive presence.
- Balance strategic impact with hands-on work, maintaining a player-coach mentality.
- Consider AI advancements and their integration into design processes.
Director of User Experience Design Requirements:
- Minimum 10 years of experience in Product Design or related fields, working collaboratively with product, engineering, design, content, and user research teams; Financial Services experience required.
- Minimum 6 years of leadership experience with direct reports, including hiring and developing senior managers and individual contributors.
- A Bachelors degree in Product Design, Interaction Design, Fine Arts, or a related field, or an equivalent combination of education and work experience.
- Expert proficiency with Figma, Miro, usertesting.com, Dovetail, and other relevant domain software.
- Strong portfolio showcasing a range of projects demonstrating design process, critical thinking, and problem-solving skills.
- Strong team management and team-building skills, with experience leading and mentoring leads and individual contributors.
- Strong systems thinker with experience defining patterns, style guides, performing user testing, and building low and high-fidelity prototypes.
- Solid understanding of software development and collaboration with developers.
- Self-starter with exceptional time management and organizational skills, with laser-sharp attention to detail and accuracy.
- Superior communication skills and ability to influence stakeholders across the organization.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
cameron.little@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : CL9-1844423 -- in the email subject line for your application to be considered.***
Cameron Little - Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 03/12/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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